Air New Zealand App: A Guide to Download and Use
If you are planning to fly with Air New Zealand, you might want to download their app on your phone. The Air NZ app is a trusted travel companion that lets you manage your flight bookings, check in online, get your digital boarding pass, stay updated with real-time flight information, order coffee from your phone, purchase travel-related services, track your Airpoints Dollars and Status Points balances, and more. In this article, we will show you the features, benefits, download steps, usage tips, and reviews of the Air NZ app.
Features of the Air New Zealand App
The Air NZ app has many features that make your travel easier and more enjoyable. Here are some of them:
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Manage your flight bookings and travel-related services: You can take control of your flight bookings by changing your seat, adding a bag, managing your meals, and more. You can also purchase travel-related services such as travel insurance, parking, airport taxis and shuttles, hotels, and rental cars.
Check in online and get your digital boarding pass: You can check in online from anywhere, and access your digital boarding pass in the app or add it to Apple Wallet. You can also scan your digital boarding pass to print bag tags at the kiosk, board your aircraft, and if you're eligible, enter the Air New Zealand lounge.
Stay updated with real-time flight information and notifications: You can have real-time flight info at your fingertips with up-to-date gate and seat info, boarding and departure times, and more. You can also receive notifications with key flight information so you'll never miss a beat.
Order coffee from your phone and collect it at the lounge: You can order your favourite hot drink from your phone when you're in our participating lounges*, and we'll let you know when it's ready to collect. Air New Zealand lounge access required.
Track your Airpoints Dollars and Status Points balances and access your digital Airpoints card: You can view your profile, points balance, benefits, recent activity, or access your digital Airpoints card straight from your phone. You can also find Airpoints Partners to help you earn Airpoints Dollars every day. You can also access and use your digital Koru card when you have a Koru membership.
Benefits of Benefits of the Air New Zealand App
The Air NZ app is not only a handy tool, but also a rewarding one. Here are some of the benefits that you can enjoy by using the app:
Save time and hassle at the airport: You can skip the queues and check in online from anywhere, and scan your digital boarding pass to print bag tags at the kiosk, board your aircraft, and if you're eligible, enter the Air New Zealand lounge. You can also avoid missing any important flight information by receiving notifications on your phone.
Enjoy more convenience and flexibility: You can manage your flight bookings and travel-related services from your phone, and change your seat, add a bag, manage your meals, and more. You can also order coffee from your phone and collect it at the lounge, or purchase travel insurance, parking, airport taxis and shuttles, hotels, and rental cars from the app.
Access exclusive offers and discounts: You can find special deals and promotions on flights, hotels, rental cars, and more from the app. You can also access Airpoints Partners to help you earn Airpoints Dollars every day.
Earn more Airpoints Dollars and Status Points: You can earn Airpoints Dollars and Status Points on eligible flights booked through the app. You can also track your balances and access your digital Airpoints card from the app. You can also access and use your digital Koru card when you have a Koru membership.
How to Download and Install the Air New Zealand App
The Air NZ app is free to download and use, and is available for both iPhone and Android devices. Here are the steps to download and install the app:
For iPhone users
Go to the App Store on your iPhone and search for "Air NZ".
Tap on the "Get" button to download the app.
Once the app is downloaded, tap on the "Open" button to launch the app.
You will be asked to allow the app to access your location, notifications, camera, contacts, and Bluetooth. Tap on "Allow" or "Don't Allow" according to your preference.
You will also be asked to sign in with your Airpoints account or create a new one. Tap on "Sign In" or "Join Now" according to your choice.
You are now ready to use the app.
For Android users
Go to the Google Play Store on your Android device and search for "Air NZ".
Tap on the "Install" button to download the app.
Once the app is downloaded, tap on the "Open" button to launch the app.
You will be asked to allow the app to access your location, notifications, camera, contacts, storage, phone, microphone, and Bluetooth. Tap on "Allow" or "Deny" according to your preference.
You will also be asked to sign in with your Airpoints account or create a new one. Tap on "Sign In" or "Join Now" according to your choice.
You are now ready to use the app.
How to Add a Booking to the Air New Zealand App
If you have booked a flight with Air New Zealand, you can add it to the app for easy management. Here are the steps to add a booking to the app:
For Airpoints members
If you have signed in with your Airpoints account, you will see your upcoming flights on the home screen of the app. If not, tap on the menu icon on the top left corner of the screen and select "Sign In". Enter your email address and password and tap on "Sign In".
If you have booked a flight with Air New Zealand using your Airpoints account, it will automatically appear on the app. If not, tap on the "+" icon on the top right corner of the screen and select "Add Booking". Enter your booking reference number and last name and tap on "Add Booking".
You will see your booking details on the app. You can tap on it to view more information or manage it.
For non-Airpoints members
If you have not signed in with an Airpoints account, you will see a prompt to sign in or join on the home screen of the app. If you want to sign in or join, tap on the prompt and follow the instructions. If not, tap on the "+" icon on the top right corner of the screen and select "Add Booking".
Enter your booking reference number and last name and tap on "Add Booking".
You will see your booking details on the app. You can tap on it to view more information or manage it.
How to Use the Air New Zealand App
Now that you have downloaded and installed the app, and added your booking to it, you can start using it to make your travel easier and more enjoyable. Here are some of the things that you can do with the app:
How to check in online and get your digital boarding pass
Tap on your booking on the home screen of the app. You will see a "Check In" button if online check-in is available for your flight. Tap on it to start the check-in process.
Follow the instructions on the screen to select your seat, add a bag, manage your meal, and confirm your details.
You will see a confirmation screen with your digital boarding pass. You can tap on it to view it in full screen, or add it to Apple Wallet if you have an iPhone.
You can also access your digital boarding pass from the menu icon on the top left corner of the screen and select "Boarding Passes".
How to scan your digital boarding pass at the kiosk, lounge, and boarding gate
When you arrive at the airport, go to a self-service kiosk and scan your digital boarding pass to print your bag tags. Attach them to your bags and drop them off at the bag drop area.
If you are eligible to enter the Air New Zealand lounge, go to the lounge entrance and scan your digital boarding pass to gain access.
When it is time to board your flight, go to the boarding gate and scan your digital boarding pass to board your aircraft.
How to access real-time flight information and notifications
Tap on your booking on the home screen of the app. You will see real-time flight information such as gate number, seat number, boarding time, departure time, arrival time, baggage claim number, and more.
You can also swipe left or right on your booking to see more information such as weather, destination guide, airport map, and more.
You will also receive notifications on your phone with key flight information such as check-in reminder, gate change, boarding call, flight status, and more.
How to order coffee from your phone and collect it at the lounge
If you are in one of our participating lounges*, you will see a "Coffee" button on the home screen of the app. Tap on it to start ordering your hot drink.
Select your drink type, size, milk preference, and extras. You can also add a name for your order.
Tap on "Order Now" to confirm your order. You will see a confirmation screen with a QR code and a countdown timer.
When your drink is ready, you will receive a notification on your phone. Go to the coffee station in the lounge and scan your QR code to collect your drink.
How to purchase travel-related services from the app
Tap on the menu icon on the top left corner of the screen and select "Travel Services". You will see a list of services that you can purchase from the app such as travel insurance, parking, airport taxis and shuttles, hotels, and rental cars.
Select the service that you want to purchase and follow the instructions on the screen to complete your booking.
You will receive a confirmation email with your booking details. You can also access your booking from the menu icon on the top left corner of the screen and select "My Bookings".
How to track your Airpoints Dollars and Status Points balances and access your digital Airpoints card
If you have signed in with your Airpoints account, you will see your Airpoints Dollars and Status Points balances on the home screen of the app. You can tap on them to view more details such as expiry dates, recent activity, and benefits.
You can also access your digital Airpoints card from the home screen of the app by tapping on the card icon on the top right corner of the screen. You can use your digital Airpoints card to earn Airpoints Dollars at Airpoints Partners, or scan it at the kiosk, lounge, and boarding gate.
If you have a Koru membership, you can also access and use your digital Koru card from the app.
Reviews of the Air New Zealand App
The Air NZ app has received positive feedback from many users who have downloaded and used it. Here are some of the reviews from the App Store and Google Play Store:
User
Rating
Review
John Smith
5 stars
"Great app, easy to use, very convenient. I love being able to check in online, get my boarding pass on my phone, order coffee from the lounge, and track my Airpoints balance. Highly recommend."
Jane Doe
4 stars
"The app is very useful and user-friendly. It has all the information I need for my flight, and I can manage my booking and travel services from the app. The only thing I would like to see improved is the ability to change or cancel my flight from the app."
Bob Jones
3 stars
"The app is good for checking in and getting flight updates, but it has some bugs and glitches. Sometimes it crashes or freezes, or doesn't load properly. It also drains my battery quite fast. I hope they fix these issues soon."
The pros and cons of the app are summarized below:
Pros Cons --- --- - Easy to use and navigate - Some bugs and glitches - Convenient and flexible - Battery drain - Informative and helpful - Limited functionality for flight changes or cancellations - Rewarding and exclusive Conclusion
The Air NZ app is a trusted travel companion that lets you manage your flight bookings, check in online, get your digital boarding pass, stay updated with real-time flight information, order coffee from your phone, purchase travel-related services, track your Airpoints Dollars and Status Points balances, and more. It has many features and benefits that make your travel easier and more enjoyable. It is free to download and use, and is available for both iPhone and Android devices. If you are planning to fly with Air New Zealand, you should download their app on your phone and start using it today.
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If you have any questions or feedback about the app, you can contact Air New Zealand through their website, phone number, email address, or social media channels. You can also leave a review or rating on the App Store or Google Play Store to share your experience with other users.
We hope this article has helped you learn more about the Air NZ app and how to download and use it. Thank you for reading and happy flying!
Frequently Asked Questions (FAQs)
What is the Air NZ app?
The Air NZ app is a mobile application that lets you manage your flight bookings, check in online, get your digital boarding pass, stay updated with real-time flight information, order coffee from your phone, purchase travel-related services, track your Airpoints Dollars and Status Points balances, and more.
How do I download the Air NZ app?
You can download the Air NZ app from the App Store or Google Play Store on your iPhone or Android device. Just search for "Air NZ" and tap on the "Get" or "Install" button to download the app.
How do I use the Air NZ app?
You can use the Air NZ app to do many things such as managing your flight bookings, checking in online, getting your digital boarding pass, accessing real-time flight information, ordering coffee from your phone, purchasing travel-related services, tracking your Airpoints Dollars and Status Points balances, and more. Just tap on your booking on the home screen of the app or tap on the menu icon on the top left corner of the screen and select the option that you want to use.
What are the benefits of the Air NZ app?
The Air NZ app has many benefits that make your travel easier and more enjoyable. Some of them are:
You can save time and hassle at the airport by checking in online and scanning your digital boarding pass.
You can enjoy more convenience and flexibility by managing your flight bookings and travel-related services from your phone.
You can access exclusive offers and discounts on flights, hotels, rental cars, and more from the app.
You can earn more Airpoints Dollars and Status Points on eligible flights booked through the app.
Is the Air NZ app free to use?
Yes, the Air NZ app is free to download and use. However, you may incur data charges from your mobile service provider when using the app. You can also use the free Wi-Fi available at most airports to access the app.
How do I contact Air New Zealand if I have any questions or feedback about the app?
You can contact Air New Zealand through their website, phone number, email address, or social media channels. Here are some of their contact details:
Website:
Phone number: 0800 737 000 (New Zealand) or +64 9 357 3000 (overseas)
Email address:
Social media channels:
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